UAE
FAQs
Returns, Refunds and Exchanges
Tracking and shipping
Customer Delivery Failure & Attempt Policy
Product & Product customisation
Orders on EMI
Store Credit
Miscellaneous
What is your Returns & Exchange Policy?
For scrubs: We offer a hassle-free 7-days return and exchange policy from the date of delivery. Refunds are initiated within 5 days after the return items are picked up. Please note that embroidery/engraving orders are not eligible for returns and exchanges.
For stethoscopes: The 6sense and 6sense Paeds come with a 30-day risk-free trial and the 6sense Lite with a 15-day risk-free trial, on non-engraved stethoscopes. If you are not satisfied, send it back for a full refund. Engraved stethoscopes are custom-made and not eligible for return or exchange. Manufacturing/material defects are covered by warranty (3 years for 6sense, 2 years for 6sense Lite) with full replacement.
For clogs: Clogs can be returned or exchanged within 7 days of delivery. The hang tags must be attached, the original pre-attached straps must be on the clogs, and the clogs must be clean, unworn and in good condition .
The extra strap is yours to keep: it is not returnable or exchangeable (engraved or not), except for a manufacturing defect, in which case we will send a free replacement.
Incase of an exchange for the shoes, the replacement shoe you recieve will be compatible with extra strap you already own.
For stethoscopes: The 6sense and 6sense Paeds come with a 30-day risk-free trial and the 6sense Lite with a 15-day risk-free trial, on non-engraved stethoscopes. If you are not satisfied, send it back for a full refund. Engraved stethoscopes are custom-made and not eligible for return or exchange. Manufacturing/material defects are covered by warranty (3 years for 6sense, 2 years for 6sense Lite) with full replacement.
For clogs: Clogs can be returned or exchanged within 7 days of delivery. The hang tags must be attached, the original pre-attached straps must be on the clogs, and the clogs must be clean, unworn and in good condition .
The extra strap is yours to keep: it is not returnable or exchangeable (engraved or not), except for a manufacturing defect, in which case we will send a free replacement.
Incase of an exchange for the shoes, the replacement shoe you recieve will be compatible with extra strap you already own.
How can I place a return or exchange request?
To place a return or exchange request, please visit Return & Exchange Page. Our team will review and approve your request within 3 working days. Once approved, we will arrange pick up for the items within 2 working days.
How are return requests processed?
Once your return request is approved, our logistics partner will pick up the items within 2 working days. The returned item will undergo quality checks, and refunds will be initiated within 5 days after the items are picked up.
What is the return policy for items bought during a sale period?
Any items bought during the sale period do not qualify for a return. They are final sale items.
How will I receive the refund for my returned product?
For scrubs and stethoscopes: For prepaid orders, the refund amount will be credited back to the original payment method. For Cash on Delivery orders, you will receive store credits in the form of a Knya gift card sent to your registered email address.
For clogs: A ₹199 charge applies on a normal return. It is free if the return is due to a manufacturing defect. Prepaid orders are refunded to the original payment source, or as store credit if you prefer. COD orders are refunded as store credit only.
For clogs: A ₹199 charge applies on a normal return. It is free if the return is due to a manufacturing defect. Prepaid orders are refunded to the original payment source, or as store credit if you prefer. COD orders are refunded as store credit only.
When will the refund amount be credited to my account?
Refunds are typically initiated within 5 days after the returned item passes quality checks. The entire process usually takes 7-10 working days.
I placed a COD order, how will I get my refund?
For COD orders, you will receive store credits in the form of a Knya gift card, which will be sent to your registered email address. Please note that COD handling charges paid at the time of placing the order are non-refundable.
What will happen if I do not accept my order while it is out for delivery?
As a standard practice, we attempt delivery 3 times, and we try reaching out to you. In case the order is not accepted, a standard deduction of INR 150 towards shipping charges will be applied during the refund process. This refund will be credited to you in the form of a Gift card.
How long does it take to exchange my product?
The exchange process starts after the pickup of the old order. Typically, the entire process, from placing the exchange request to receiving the new product, takes 7-10 working days.
Can I do more than 1 exchange?
Due to operational difficulties, we will only be able to exchange your order once. Our customer service agents are there to help you choose the right fit for you.
What counts as a manufacturing defect on clogs?
If your clogs arrive with cracks, tears, warping, missing or malformed parts, sharp edges, uneven or separating soles, a loose or broken strap, colour mismatches, stains or a misprinted logo, or if you receive the wrong size, model or colour, please share your order number and photos with our support team within 7 days of delivery. Returns and exchanges for defects are free.
What do I need to send back if I want to return or exchange my shoes?
To be eligible for a return or exchange, your shoes must be sent back within 7 days of delivery with the original tag and the original strap still attached.. Please do not send back the extra strap, whether engraved or not. You can keep it with confidence, since the replacement shoes you receive incase of an exchange will be fully compatible with the extra strap you already own.
Where is my order?
You can track your order using your Order ID or AWB number here: Track Order
You’ll also find the Order ID and AWB number in your confirmation email or WhatsApp message.
Can I change the shipping address for my order?
Yes, you can change the shipping address within 48 hours for embroidery/engraving orders. For non-embroidery orders, we can update the address if it hasn’t been shipped yet. Orders are usually dispatched within 12 hours.Please chat with us through the Knya App for assistance.
Can I cancel my order?
- You can edit your order within 60 minutes of placing it. After that, changes or cancellations aren’t possible.
- Embroidery/engraving orders can’t be canceled once processing begins, as they are custom-made and non-returnable.
- Chat with us through the Knya App and share your Order ID for assistance.
Can I modify my order?
For non-embroidery orders, we can make changes if the order hasn’t been shipped. Embroidery/engraving orders can’t be changed once we start the customization. These are made just for you and can’t be resold. You can still reach out to us through the Knya App for assistance.
Do you ship Overseas?
We don’t ship outside India right now, but we hope to soon! Please fill out this form here and we’ll let you know when we start international shipping.
I received an "Order Delivered" message but haven't received my package. What should I do?
If you haven’t received your package, contact us within 24 hours of the delivery update. Chat with us through the Knya App or Email us at support@knya.in and we’ll help you out.
How many delivery attempts are made before an order is marked RTO?
We make three delivery attempts as per standard courier practices. If all attempts fail, the order is returned to our warehouse (RTO initiated).
Can my order be resent after it is marked RTO?
Yes! Here’s how we handle it:
- Non-Customized Orders: Please contact us for redispatch. We’ll reship your order within 48 hours. You can also request a change in variants at this point.
-
Customized Orders: Once the shipment is returned to our warehouse, we’ll reship it within 48 hours.
Note: We cannot accommodate any changes in size, style, or personalization, as the product is custom-made for you.
What happens if I reject the order at the time of delivery?
- Non-Customized Orders: A refund will be processed in the form of a gift card, after deducting Rs. 150 as standard shipping charges.
- Customized Orders: Since these are specially made for you, no refunds will be provided. However, we’re happy to reship the order to your desired address.
How long does it take to resend an RTO order?
Once confirmed, we dispatch the order within 48 hours from the warehouse.
What is Ecoflex? Is it really sustainable?
Ecoflex is our specially developed fabric. The fabric is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. Yes, it is really sustainable and it has one of the lowest carbon footprints. The manufacturing process is traceable and can be validated with a Global Recycling Standard (GRS) certification.
What are Knya products made of?
For scrubs:
For clogs: The Wind Clog is made of lightweight EVA. The Haven Clog is made of lightweight EVA with a rubber outsole. Both have a contoured EVA foam footbed with raised massage bumps.
- The KNYA Med Classic Scrubs are made of Polyester Viscose blend fabric. The fabric is lighter and comfortable to wear for long hours.
- The KNYA Med Ecoflex Scrubs are made from our special Ecoflex fabric which is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. The Ecoflex fabric is super soft, auto-clavable and sustainable.
- Our shortsleeve and long sleeve underscrubs are made of 100% Pima Cotton.
For clogs: The Wind Clog is made of lightweight EVA. The Haven Clog is made of lightweight EVA with a rubber outsole. Both have a contoured EVA foam footbed with raised massage bumps.
Are Knya products tested for color bleeding and fabric quality?
All our fabrics are lab tested by Testtex & Bombay Textile Research Association (BTRA) for important parameters such as color bleeding, pilling and yarn composition to name a few. We would be happy to share any certification and test reports with our customer, feel free to ask for it!
Which size of products would fit me?
For scrubs:
- Please check the size chart for KNYA Med lab coats and for scrub suits.
- If you’re between the sizes and if you like wearing a loose fitting scrub or a lab coat, we recommend the bigger size, otherwise we recommend you go for the smaller one.
What options are available for custom embroidered products?
- We offer following options for custom embroidered products
- Single Line: Name of the medical professional.
- Double Line: Name of the medical professional with designation, department or medical institution, totally up to our Superhero!!.
- Icons/Logo: We have 6 pre-defined options available for icons with an option for an institutional logo of your choice.
- For stethoscopes: Both the 6sense and 6sense Lite offer custom engraving on the chest piece in 2 languages.
- For clogs: Engraving is available only on the extra strap that comes with each clog, for an additional ₹199, in English only and up to 7 characters.
Can I get the custom embroidery done on a Lab Coat?
Yes, why not!
Why does it take 3-5 days to dispatch custom embroidery/ engraved orders?
Custom embroidery/ engraved orders take a bit more time to perfect, we also perform quality checks to make sure they're good for dispatch. This is why we take slightly longer to dispatch embroidery orders so you receive the best possible product from our end.
How do I take care of my Knya clogs?
For everyday dirt, rinse your clogs under water or wipe them with a damp cloth or disinfecting wipe. For tougher marks, use a soft brush with a drop of mild dish soap. Keep them out of direct heat and sunlight, as these can shrink the EVA foam. Your clogs handle splashes well, but avoid prolonged submersion in water.
How do I care for and clean my stethoscope?
Wipe it with a soft cloth dipped in warm soapy water, or use isopropyl alcohol to disinfect. Don’t use harsh cleaners on the chest piece, and don’t soak it in water.
What is EMI and how does it work?
You can shop now and pay later in easy monthly installments via Snapmint, often with 0% interest.
Do I need a credit card to use EMI?
No, you can use EMI without a credit card through Snapmint with quick KYC approval.
Are there any extra charges?
Most EMI plans come with 0% interest. Late fees may apply if payments are missed.
How are EMIs paid?
EMIs can be auto-debited or paid via UPI, cards, or net banking.
What are the available EMI tenures?
You can avail EMI for the tenure of 3 months.
What happens if the payment is failed/missed?
If an EMI payment is missed, late fees may be applicable. You can repay the pending amount through Snapmint to avoid further penalties.
Is EMI available on a specific cart value?
No, EMI is available at any order value. The option will be visible at checkout if your cart qualifies.
What is the foreclosure process?
You can choose to repay your remaining EMI amount early through Snapmint. Applicable terms will be shared in your account.
What happens if the KYC gets rejected?
If your KYC is not approved, you won’t be able to use EMI for that order. You can try again later or use another payment method.
What happens if my first EMI is debited but the order is not placed?
Don’t worry, the amount will be auto-refunded to your original payment method within a few working days. For any delays, please contact Snapmint support.
What is store credit?
Store credit is a reward balance added to your account that you can use to pay (fully or partially) for your next purchase.
How much store credit will I get on my order?
You will receive 3% of your order amount as store credit.
Is there a maximum limit on store credit per order?
Yes. The maximum store credit you can earn on a single order is ₹120.
When will the store credit be added to my account?
Your store credit will be issued after 7 days of delivery.
How long is the store credit valid for?
Store credit is valid for 60 days from the date it is issued.
What happens if I don’t use my store credit within 60 days?
Any unused store credit will automatically expire after 60 days and cannot be reactivated.
Where can I check my store credit balance?
You can view your available store credit in your account section after logging in.
What happens to my store credit if I return my order?
If the order that earned store credit is returned or cancelled, the issued store credit may be adjusted or revoked.
Can I use store credit for partial payment?
Yes. You can use store credit for full or partial payment of your order. Any remaining amount can be paid using other available payment methods.
Can I use store credit with other discounts or offers?
Yes, store credit can be used along with other applicable offers unless stated otherwise.
How can I wash my scrubs?
- We recommend washing your scrubs at 40°C for 30 minutes with like colors and not with dark colors.
- Please do not use bleach
- Tumble Dry
- Warm Iron
- Our fabrics are tested and certified by Testtex & Bombay Textile Research Association (BTRA), hence these washing conditions are tested.
How are Knya Scrubs different from other scrubs?
- At KNYA Med, our scrub suits are made of high quality poly viscose fabric. This blend of the fabric is durable, light weight , breathable and comfortable.
- Further, our Ecoflex fabric is as perfect for the planet as it is for you!
- Ecoflex scrubs are 100% recycled polyester made from PET bottles. The fabric has a 4-way stretch unlike other fabrics. It is wrinkle-free and durable.
How does knya ensure secure communication with customers?
At knya, your security is our priority. You can reach out to us through the Knya App for any assistance. All payment requests are made securely via our website and RBI-approved gateways. If you receive suspicious messages, please do not respond. Instead, verify with us using our official contact details.
Returns, Refunds and Exchanges
What is your Returns & Exchange Policy?
For scrubs: We offer a hassle-free 7-days return and exchange policy from the date of delivery. Refunds are initiated within 5 days after the return items are picked up. Please note that embroidery/engraving orders are not eligible for returns and exchanges.
For stethoscopes: The 6sense and 6sense Paeds come with a 30-day risk-free trial and the 6sense Lite with a 15-day risk-free trial, on non-engraved stethoscopes. If you are not satisfied, send it back for a full refund. Engraved stethoscopes are custom-made and not eligible for return or exchange. Manufacturing/material defects are covered by warranty (3 years for 6sense, 2 years for 6sense Lite) with full replacement.
For clogs: Clogs can be returned or exchanged within 7 days of delivery. The hang tags must be attached, the original pre-attached straps must be on the clogs, and the clogs must be clean, unworn and in good condition .
The extra strap is yours to keep: it is not returnable or exchangeable (engraved or not), except for a manufacturing defect, in which case we will send a free replacement.
Incase of an exchange for the shoes, the replacement shoe you recieve will be compatible with extra strap you already own.
For stethoscopes: The 6sense and 6sense Paeds come with a 30-day risk-free trial and the 6sense Lite with a 15-day risk-free trial, on non-engraved stethoscopes. If you are not satisfied, send it back for a full refund. Engraved stethoscopes are custom-made and not eligible for return or exchange. Manufacturing/material defects are covered by warranty (3 years for 6sense, 2 years for 6sense Lite) with full replacement.
For clogs: Clogs can be returned or exchanged within 7 days of delivery. The hang tags must be attached, the original pre-attached straps must be on the clogs, and the clogs must be clean, unworn and in good condition .
The extra strap is yours to keep: it is not returnable or exchangeable (engraved or not), except for a manufacturing defect, in which case we will send a free replacement.
Incase of an exchange for the shoes, the replacement shoe you recieve will be compatible with extra strap you already own.
How can I place a return or exchange request?
To place a return or exchange request, please visit Return & Exchange Page. Our team will review and approve your request within 3 working days. Once approved, we will arrange pick up for the items within 2 working days.
How are return requests processed?
Once your return request is approved, our logistics partner will pick up the items within 2 working days. The returned item will undergo quality checks, and refunds will be initiated within 5 days after the items are picked up.
What is the return policy for items bought during a sale period?
Any items bought during the sale period do not qualify for a return. They are final sale items.
How will I receive the refund for my returned product?
For scrubs and stethoscopes: For prepaid orders, the refund amount will be credited back to the original payment method. For Cash on Delivery orders, you will receive store credits in the form of a Knya gift card sent to your registered email address.
For clogs: A ₹199 charge applies on a normal return. It is free if the return is due to a manufacturing defect. Prepaid orders are refunded to the original payment source, or as store credit if you prefer. COD orders are refunded as store credit only.
For clogs: A ₹199 charge applies on a normal return. It is free if the return is due to a manufacturing defect. Prepaid orders are refunded to the original payment source, or as store credit if you prefer. COD orders are refunded as store credit only.
When will the refund amount be credited to my account?
Refunds are typically initiated within 5 days after the returned item passes quality checks. The entire process usually takes 7-10 working days.
I placed a COD order, how will I get my refund?
For COD orders, you will receive store credits in the form of a Knya gift card, which will be sent to your registered email address. Please note that COD handling charges paid at the time of placing the order are non-refundable.
What will happen if I do not accept my order while it is out for delivery?
As a standard practice, we attempt delivery 3 times, and we try reaching out to you. In case the order is not accepted, a standard deduction of INR 150 towards shipping charges will be applied during the refund process. This refund will be credited to you in the form of a Gift card.
How long does it take to exchange my product?
The exchange process starts after the pickup of the old order. Typically, the entire process, from placing the exchange request to receiving the new product, takes 7-10 working days.
Can I do more than 1 exchange?
Due to operational difficulties, we will only be able to exchange your order once. Our customer service agents are there to help you choose the right fit for you.
What counts as a manufacturing defect on clogs?
If your clogs arrive with cracks, tears, warping, missing or malformed parts, sharp edges, uneven or separating soles, a loose or broken strap, colour mismatches, stains or a misprinted logo, or if you receive the wrong size, model or colour, please share your order number and photos with our support team within 7 days of delivery. Returns and exchanges for defects are free.
What do I need to send back if I want to return or exchange my shoes?
To be eligible for a return or exchange, your shoes must be sent back within 7 days of delivery with the original tag and the original strap still attached.. Please do not send back the extra strap, whether engraved or not. You can keep it with confidence, since the replacement shoes you receive incase of an exchange will be fully compatible with the extra strap you already own.
Tracking and shipping
Where is my order?
You can track your order using your Order ID or AWB number here: Track Order
You’ll also find the Order ID and AWB number in your confirmation email or WhatsApp message.
Can I change the shipping address for my order?
Yes, you can change the shipping address within 48 hours for embroidery/engraving orders. For non-embroidery orders, we can update the address if it hasn’t been shipped yet. Orders are usually dispatched within 12 hours.Please chat with us through the Knya App for assistance.
Can I cancel my order?
- You can edit your order within 60 minutes of placing it. After that, changes or cancellations aren’t possible.
- Embroidery/engraving orders can’t be canceled once processing begins, as they are custom-made and non-returnable.
- Chat with us through the Knya App and share your Order ID for assistance.
Can I modify my order?
For non-embroidery orders, we can make changes if the order hasn’t been shipped. Embroidery/engraving orders can’t be changed once we start the customization. These are made just for you and can’t be resold. You can still reach out to us through the Knya App for assistance.
Do you ship Overseas?
We don’t ship outside India right now, but we hope to soon! Please fill out this form here and we’ll let you know when we start international shipping.
I received an "Order Delivered" message but haven't received my package. What should I do?
If you haven’t received your package, contact us within 24 hours of the delivery update. Chat with us through the Knya App or Email us at support@knya.in and we’ll help you out.
Customer Delivery Failure & Attempt Policy
How many delivery attempts are made before an order is marked RTO?
We make three delivery attempts as per standard courier practices. If all attempts fail, the order is returned to our warehouse (RTO initiated).
Can my order be resent after it is marked RTO?
Yes! Here’s how we handle it:
- Non-Customized Orders: Please contact us for redispatch. We’ll reship your order within 48 hours. You can also request a change in variants at this point.
-
Customized Orders: Once the shipment is returned to our warehouse, we’ll reship it within 48 hours.
Note: We cannot accommodate any changes in size, style, or personalization, as the product is custom-made for you.
What happens if I reject the order at the time of delivery?
- Non-Customized Orders: A refund will be processed in the form of a gift card, after deducting Rs. 150 as standard shipping charges.
- Customized Orders: Since these are specially made for you, no refunds will be provided. However, we’re happy to reship the order to your desired address.
How long does it take to resend an RTO order?
Once confirmed, we dispatch the order within 48 hours from the warehouse.
Product & Product customisation
What is Ecoflex? Is it really sustainable?
Ecoflex is our specially developed fabric. The fabric is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. Yes, it is really sustainable and it has one of the lowest carbon footprints. The manufacturing process is traceable and can be validated with a Global Recycling Standard (GRS) certification.
What are Knya products made of?
For scrubs:
For clogs: The Wind Clog is made of lightweight EVA. The Haven Clog is made of lightweight EVA with a rubber outsole. Both have a contoured EVA foam footbed with raised massage bumps.
- The KNYA Med Classic Scrubs are made of Polyester Viscose blend fabric. The fabric is lighter and comfortable to wear for long hours.
- The KNYA Med Ecoflex Scrubs are made from our special Ecoflex fabric which is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. The Ecoflex fabric is super soft, auto-clavable and sustainable.
- Our shortsleeve and long sleeve underscrubs are made of 100% Pima Cotton.
For clogs: The Wind Clog is made of lightweight EVA. The Haven Clog is made of lightweight EVA with a rubber outsole. Both have a contoured EVA foam footbed with raised massage bumps.
Are Knya products tested for color bleeding and fabric quality?
All our fabrics are lab tested by Testtex & Bombay Textile Research Association (BTRA) for important parameters such as color bleeding, pilling and yarn composition to name a few. We would be happy to share any certification and test reports with our customer, feel free to ask for it!
Which size of products would fit me?
For scrubs:
- Please check the size chart for KNYA Med lab coats and for scrub suits.
- If you’re between the sizes and if you like wearing a loose fitting scrub or a lab coat, we recommend the bigger size, otherwise we recommend you go for the smaller one.
What options are available for custom embroidered products?
- We offer following options for custom embroidered products
- Single Line: Name of the medical professional.
- Double Line: Name of the medical professional with designation, department or medical institution, totally up to our Superhero!!.
- Icons/Logo: We have 6 pre-defined options available for icons with an option for an institutional logo of your choice.
- For stethoscopes: Both the 6sense and 6sense Lite offer custom engraving on the chest piece in 2 languages.
- For clogs: Engraving is available only on the extra strap that comes with each clog, for an additional ₹199, in English only and up to 7 characters.
Can I get the custom embroidery done on a Lab Coat?
Yes, why not!
Why does it take 3-5 days to dispatch custom embroidery/ engraved orders?
Custom embroidery/ engraved orders take a bit more time to perfect, we also perform quality checks to make sure they're good for dispatch. This is why we take slightly longer to dispatch embroidery orders so you receive the best possible product from our end.
How do I take care of my Knya clogs?
For everyday dirt, rinse your clogs under water or wipe them with a damp cloth or disinfecting wipe. For tougher marks, use a soft brush with a drop of mild dish soap. Keep them out of direct heat and sunlight, as these can shrink the EVA foam. Your clogs handle splashes well, but avoid prolonged submersion in water.
How do I care for and clean my stethoscope?
Wipe it with a soft cloth dipped in warm soapy water, or use isopropyl alcohol to disinfect. Don’t use harsh cleaners on the chest piece, and don’t soak it in water.
Orders on EMI
What is EMI and how does it work?
You can shop now and pay later in easy monthly installments via Snapmint, often with 0% interest.
Do I need a credit card to use EMI?
No, you can use EMI without a credit card through Snapmint with quick KYC approval.
Are there any extra charges?
Most EMI plans come with 0% interest. Late fees may apply if payments are missed.
How are EMIs paid?
EMIs can be auto-debited or paid via UPI, cards, or net banking.
What are the available EMI tenures?
You can avail EMI for the tenure of 3 months.
What happens if the payment is failed/missed?
If an EMI payment is missed, late fees may be applicable. You can repay the pending amount through Snapmint to avoid further penalties.
Is EMI available on a specific cart value?
No, EMI is available at any order value. The option will be visible at checkout if your cart qualifies.
What is the foreclosure process?
You can choose to repay your remaining EMI amount early through Snapmint. Applicable terms will be shared in your account.
What happens if the KYC gets rejected?
If your KYC is not approved, you won’t be able to use EMI for that order. You can try again later or use another payment method.
What happens if my first EMI is debited but the order is not placed?
Don’t worry, the amount will be auto-refunded to your original payment method within a few working days. For any delays, please contact Snapmint support.
Store Credit
What is store credit?
Store credit is a reward balance added to your account that you can use to pay (fully or partially) for your next purchase.
How much store credit will I get on my order?
You will receive 3% of your order amount as store credit.
Is there a maximum limit on store credit per order?
Yes. The maximum store credit you can earn on a single order is ₹120.
When will the store credit be added to my account?
Your store credit will be issued after 7 days of delivery.
How long is the store credit valid for?
Store credit is valid for 60 days from the date it is issued.
What happens if I don’t use my store credit within 60 days?
Any unused store credit will automatically expire after 60 days and cannot be reactivated.
Where can I check my store credit balance?
You can view your available store credit in your account section after logging in.
What happens to my store credit if I return my order?
If the order that earned store credit is returned or cancelled, the issued store credit may be adjusted or revoked.
Can I use store credit for partial payment?
Yes. You can use store credit for full or partial payment of your order. Any remaining amount can be paid using other available payment methods.
Can I use store credit with other discounts or offers?
Yes, store credit can be used along with other applicable offers unless stated otherwise.
Miscellaneous
How can I wash my scrubs?
- We recommend washing your scrubs at 40°C for 30 minutes with like colors and not with dark colors.
- Please do not use bleach
- Tumble Dry
- Warm Iron
- Our fabrics are tested and certified by Testtex & Bombay Textile Research Association (BTRA), hence these washing conditions are tested.
How are Knya Scrubs different from other scrubs?
- At KNYA Med, our scrub suits are made of high quality poly viscose fabric. This blend of the fabric is durable, light weight , breathable and comfortable.
- Further, our Ecoflex fabric is as perfect for the planet as it is for you!
- Ecoflex scrubs are 100% recycled polyester made from PET bottles. The fabric has a 4-way stretch unlike other fabrics. It is wrinkle-free and durable.
How does knya ensure secure communication with customers?
At knya, your security is our priority. You can reach out to us through the Knya App for any assistance. All payment requests are made securely via our website and RBI-approved gateways. If you receive suspicious messages, please do not respond. Instead, verify with us using our official contact details.
