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Focused Assistance is on standby

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Tracking & Shipping

If you have queries about your order’s whereabouts, we can address them immediately via our WhatsApp chat feature.
Returns & Exchanges Image

Returns & Exchanges

We ensure your returns and exchanges are as seamless as your ordering process. For a detailed guide, please check our FAQs.
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Product Queries

How should I wash my scrubs? Can I customise them? For immediate assistance with any queries, please reach us via WhatsApp.
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Bulk and Custom Orders

We love working with institutions! If you are one and would like to partner with us, please head to our Bulk Order page.

FAQs

Tracking And Shipping Icon For Faqs
Tracking and shipping
Product & Product Customisation Icon For Faqs
Product & Product customisation
Returns, Refunds,And Exchanges Icon For Faqs
Returns, Refunds and Exchanges
Miscellaneous Icon For Faqs
Miscellaneous
Where is my order?

You can track your order using Order ID or AWB No. here.
Track Order
You can also find your Order ID and AWB No. in the confirmation email or Whatsapp Message you sent to you earlier.

Can I change the shipping address for my order? Yes, sure! You can change the shipping address within 48 hrs for Embroidery Order, however for Non-Embroidery order, we can change the address if it is not dispatched. We generally try to dispatch your order within 12 hours to deliver your product to you asap. Please drop us an email at support@knya.in or WhatsApp us on +91 99872 00005.
Can I cancel my order?
  • Yes! In case of non-embroidery products, we accept order cancellation requests if the order is not dispatched from our warehouse.
  • In the case of embroidery products, we are so sorry, we would not be able to cancel the order as our team would have already started the custom embroidery process. Embroidery products are specially customized for you and cannot be resold.
  • Please email us at support@knya.in or Whatsapp us with your Order ID on +91 99872 00005.
Can I modify my order? For non-embroidery orders, we can modify your order if the order is not yet dispatched from our warehouse and for embroidery orders, we would not be able to modify the order as our team would have already started the custom embroidery process. Embroidery products are specially customized for you and cannot be resold, however, please drop us an email on support@knya.in or Whatsapp us on +91 99872 00005.
Do you ship Overseas? We are currently unable to ship orders outside India. But we’re looking forward to serving you in the future. Please fill in the form here and we will get back to you soon when we start shipping overseas.
What is Ecoflex? Is it really sustainable? Ecoflex is our specially developed fabric. The fabric is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. Yes, it is really sustainable and it has one of the lowest carbon footprints. The manufacturing process is traceable and can be validated with a Global Recycling Standard (GRS) certification.
What are Knya products made of?
  • The KNYA Med Classic Scrubs are made of Polyester Viscose blend fabric. The fabric is lighter and comfortable to wear for long hours.
  • The KNYA Med Ecoflex Scrubs are made from our special Ecoflex fabric which is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. The Ecoflex fabric is super soft, auto-clavable and sustainable.
  • Our shortsleeve and long sleeve underscrubs are made of 100% Pima Cotton.
Are Knya products tested for color bleeding and fabric quality? All our fabrics are lab tested by Testtex & Bombay Textile Research Association (BTRA) for important parameters such as color bleeding, pilling and yarn composition to name a few. We would be happy to share any certification and test reports with our customer, feel free to ask for it!
Which size of products would fit me?
  • Please check the size chart for KNYA Med lab coats and for scrub suits.
  • If you’re between the sizes and if you like wearing a loose fitting scrub or a lab coat, we recommend the bigger size, otherwise we recommend you go for the smaller one.
What options are available for custom embroidered products?
    We offer following options for custom embroidered products
  1. Single Line: Name of the medical professional.
  2. Double Line: Name of the medical professional with designation, department or medical institution, totally up to our Superhero!!.
  3. Icons/Logo: We have 6 pre-defined options available for icons with an option for an institutional logo of your choice.
Can I get the custom embroidery done on a Lab Coat? Yes, why not!
What is your Returns & Exchange Policy? The customer can place a Return or Exchange request within 7 days from the date of delivery for non-customized orders, however we do not accept return or exchange requests for embroidery products. Please refer to our size chart. for placing your exchange request. If you further need assistance with size charts reach out to us for assistance as we would be unable to process a second return / exchange request on the exchanged product.
Embroidered products are custom made and cannot be returned for exchange or refund. If the product is used, washed or the tag is removed, it is not eligible for refund or exchange.
How can I place a return or exchange request? To place a return or exchange, please follow these simple steps:
  • Visit our Website: Go to the Knya Brand website and log into your account.
  • Access Your Order History: Navigate to the "Order History" section under your account.
  • Select the Order: Choose the order you want to return or exchange.
  • Initiate Return/Exchange: Click on the "Return/Exchange" button and fill out the form with the required details.
  • Submit Request: Once you have completed the form, submit your request.
  • Alternatively, you can contact our customer service team directly via email at support@knya.in or call us at 9987200005. Please provide your order number and the reason for your return or exchange, and our friendly team will assist you promptly.
    How are return requests processed? Once we have received a return request for a product, we will arrange a pickup for the item. Our logistics partners will pick up the item from you within 5-7 working days after we receive your request. The item is then delivered to our warehouse where our quality control team checks the item for quality. Once the item passes the quality checks, the refund amount shall be initiated.
    How will I receive the refund for my returned product? In case of returns, our team initiates the refund after the returned item passes the quality checks at our warehouse. Please note that the entire process from receiving a return request to quality checks at our warehouse can take up to 2 weeks depending on your location and pin code. We request your patience through the process, our team is working to process your refund asap! Please note that for COD orders, the COD charges shall not be refunded.
    In case you still face any issues, our team is here to help, please Whatsapp us on +91 99872 00005.
    When will the refund amount be credited to my account? In case of returns, our team initiates the refund after the returned item passes the quality checks at our warehouse. Please note that the entire process from receiving a return request to quality checks at our warehouse can take upto 2 weeks depending on your location and pincode. We request your patience through the process, our team is working to process your refund asap!
    In case you still face any issues, our team is here to help, please Whatsapp us on +91 99872 00005.
    What is the return policy for items bought during a sale period? Items purchased during a sale period are eligible for returns and refunds can be availed in the form of store credit. This store credit can be used for your future purchases on our website.
    We hope this information clarifies our return policy for items bought during a sale. If you have any further questions or concerns, please feel free to contact our customer support team, and we'll be happy to assist you.
    How can I wash my scrubs?
    • We recommend washing your scrubs at 40°C for 30 minutes with like colors and not with dark colors.
    • Please do not use bleach
    • Tumble Dry
    • Warm Iron
    • Our fabrics are tested and certified by Testtex & Bombay Textile Research Association (BTRA), hence these washing conditions are tested.
    How are Knya Scrubs different from other scrubs?
    • At KNYA Med, our scrub suits are made of high quality poly viscose fabric. This blend of the fabric is durable, light weight , breathable and comfortable.
    • Further, our Ecoflex fabric is as perfect for the planet as it is for you!
    • Ecoflex scrubs are 100% recycled polyester made from PET bottles. The fabric has a 4-way stretch unlike other fabrics. It is wrinkle-free and durable.
    Tracking And Shipping Icon For Faqs
    Tracking and shipping
    Where is my order?

    You can track your order using Order ID or AWB No. here.
    Track Order
    You can also find your Order ID and AWB No. in the confirmation email or Whatsapp Message you sent to you earlier.

    Can I change the shipping address for my order? Yes, sure! You can change the shipping address within 48 hrs for Embroidery Order, however for Non-Embroidery order, we can change the address if it is not dispatched. We generally try to dispatch your order within 12 hours to deliver your product to you asap. Please drop us an email at support@knya.in or WhatsApp us on +91 99872 00005.
    Can I cancel my order?
    • Yes! In case of non-embroidery products, we accept order cancellation requests if the order is not dispatched from our warehouse.
    • In the case of embroidery products, we are so sorry, we would not be able to cancel the order as our team would have already started the custom embroidery process. Embroidery products are specially customized for you and cannot be resold.
    • Please email us at support@knya.in or Whatsapp us with your Order ID on +91 99872 00005.
    Can I modify my order? For non-embroidery orders, we can modify your order if the order is not yet dispatched from our warehouse and for embroidery orders, we would not be able to modify the order as our team would have already started the custom embroidery process. Embroidery products are specially customized for you and cannot be resold, however, please drop us an email on support@knya.in or Whatsapp us on +91 99872 00005.
    Do you ship Overseas? We are currently unable to ship orders outside India. But we’re looking forward to serving you in the future. Please fill in the form here and we will get back to you soon when we start shipping overseas.
    Product & Product Customisation Icon For Faqs
    Product & Product customisation
    What is Ecoflex? Is it really sustainable? Ecoflex is our specially developed fabric. The fabric is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. Yes, it is really sustainable and it has one of the lowest carbon footprints. The manufacturing process is traceable and can be validated with a Global Recycling Standard (GRS) certification.
    What are Knya products made of?
    • The KNYA Med Classic Scrubs are made of Polyester Viscose blend fabric. The fabric is lighter and comfortable to wear for long hours.
    • The KNYA Med Ecoflex Scrubs are made from our special Ecoflex fabric which is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. The Ecoflex fabric is super soft, auto-clavable and sustainable.
    • Our shortsleeve and long sleeve underscrubs are made of 100% Pima Cotton.
    Are Knya products tested for color bleeding and fabric quality? All our fabrics are lab tested by Testtex & Bombay Textile Research Association (BTRA) for important parameters such as color bleeding, pilling and yarn composition to name a few. We would be happy to share any certification and test reports with our customer, feel free to ask for it!
    Which size of products would fit me?
    • Please check the size chart for KNYA Med lab coats and for scrub suits.
    • If you’re between the sizes and if you like wearing a loose fitting scrub or a lab coat, we recommend the bigger size, otherwise we recommend you go for the smaller one.
    What options are available for custom embroidered products?
      We offer following options for custom embroidered products
    1. Single Line: Name of the medical professional.
    2. Double Line: Name of the medical professional with designation, department or medical institution, totally up to our Superhero!!.
    3. Icons/Logo: We have 6 pre-defined options available for icons with an option for an institutional logo of your choice.
    Can I get the custom embroidery done on a Lab Coat? Yes, why not!
    Returns, Refunds,And Exchanges Icon For Faqs
    Returns, Refunds and Exchanges
    What is your Returns & Exchange Policy? The customer can place a Return or Exchange request within 7 days from the date of delivery for non-customized orders, however we do not accept return or exchange requests for embroidery products. Please refer to our size chart. for placing your exchange request. If you further need assistance with size charts reach out to us for assistance as we would be unable to process a second return / exchange request on the exchanged product.
    Embroidered products are custom made and cannot be returned for exchange or refund. If the product is used, washed or the tag is removed, it is not eligible for refund or exchange.
    How can I place a return or exchange request? To place a return or exchange, please follow these simple steps:
  • Visit our Website: Go to the Knya Brand website and log into your account.
  • Access Your Order History: Navigate to the "Order History" section under your account.
  • Select the Order: Choose the order you want to return or exchange.
  • Initiate Return/Exchange: Click on the "Return/Exchange" button and fill out the form with the required details.
  • Submit Request: Once you have completed the form, submit your request.
  • Alternatively, you can contact our customer service team directly via email at support@knya.in or call us at 9987200005. Please provide your order number and the reason for your return or exchange, and our friendly team will assist you promptly.
    How are return requests processed? Once we have received a return request for a product, we will arrange a pickup for the item. Our logistics partners will pick up the item from you within 5-7 working days after we receive your request. The item is then delivered to our warehouse where our quality control team checks the item for quality. Once the item passes the quality checks, the refund amount shall be initiated.
    How will I receive the refund for my returned product? In case of returns, our team initiates the refund after the returned item passes the quality checks at our warehouse. Please note that the entire process from receiving a return request to quality checks at our warehouse can take up to 2 weeks depending on your location and pin code. We request your patience through the process, our team is working to process your refund asap! Please note that for COD orders, the COD charges shall not be refunded.
    In case you still face any issues, our team is here to help, please Whatsapp us on +91 99872 00005.
    When will the refund amount be credited to my account? In case of returns, our team initiates the refund after the returned item passes the quality checks at our warehouse. Please note that the entire process from receiving a return request to quality checks at our warehouse can take upto 2 weeks depending on your location and pincode. We request your patience through the process, our team is working to process your refund asap!
    In case you still face any issues, our team is here to help, please Whatsapp us on +91 99872 00005.
    What is the return policy for items bought during a sale period? Items purchased during a sale period are eligible for returns and refunds can be availed in the form of store credit. This store credit can be used for your future purchases on our website.
    We hope this information clarifies our return policy for items bought during a sale. If you have any further questions or concerns, please feel free to contact our customer support team, and we'll be happy to assist you.
    Miscellaneous Icon For Faqs
    Miscellaneous
    How can I wash my scrubs?
    • We recommend washing your scrubs at 40°C for 30 minutes with like colors and not with dark colors.
    • Please do not use bleach
    • Tumble Dry
    • Warm Iron
    • Our fabrics are tested and certified by Testtex & Bombay Textile Research Association (BTRA), hence these washing conditions are tested.
    How are Knya Scrubs different from other scrubs?
    • At KNYA Med, our scrub suits are made of high quality poly viscose fabric. This blend of the fabric is durable, light weight , breathable and comfortable.
    • Further, our Ecoflex fabric is as perfect for the planet as it is for you!
    • Ecoflex scrubs are 100% recycled polyester made from PET bottles. The fabric has a 4-way stretch unlike other fabrics. It is wrinkle-free and durable.

    Come find us at our Focus HQ

    401, 4th Floor, Todi Building, Mathuradas Mill Compound, Lower Parel (West) Mumbai - 400013, Maharashtra, India
    10 am to 6 pm (Monday to Friday)
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