Focused Assistance is on standby
Focused Assistance is on standby
Come find us at our Focus HQ
401, 4th Floor, Todi Building, Mathuradas Mill Compound, Lower Parel (West) Mumbai - 400013, Maharashtra, India
8 am to 8 pm (Monday to Sunday)
Let's get right to it
Tracking & Shipping
If you have queries about your order’s whereabouts, we can address them immediately via our WhatsApp chat feature.
Returns & Exchanges
We ensure your returns and exchanges are as seamless as your ordering process. For a detailed guide, please check our FAQs.
Product Queries
How should I wash my scrubs? Can I customise them? For immediate assistance with any queries, please reach us via WhatsApp.
Bulk and Custom Orders
We love working with institutions! If you are one and would like to partner with us, please head to our Bulk Order page.FAQs
Returns, Refunds and Exchanges
Tracking and shipping
Customer Delivery Failure & Attempt Policy
Product & Product customisation
Miscellaneous
What is your Returns & Exchange Policy?
We offer a hassle-free 7-days return and exchange policy from the date of delivery. Refunds are initiated within 5 days after the return items are picked up. Please note that embroidery/engraving orders are not eligible for returns and exchanges.
How can I place a return or exchange request?
To place a return or exchange request, please visit Return & Exchange Page. Our team will review and approve your request within 3 working days. Once approved, we will arrange pick up for the items within 2 working days.
How are return requests processed?
Once your return request is approved, our logistics partner will pick up the items within 2 working days. The returned item will undergo quality checks, and refunds will be initiated within 5 days after the items are picked up.
What is the return policy for items bought during a sale period?
Any items bought during the sale period do not qualify for a return. They are final sale items.
How will I receive the refund for my returned product?
For prepaid orders, the refund amount will be credited back to the original payment method after a deduction of FLAT Rs 100 as a reverse shipment fee. For Cash on Delivery orders, you will receive store credits in the form of a Knya gift card sent to your registered email address.
When will the refund amount be credited to my account?
Refunds are typically initiated within 5 days after the returned item passes quality checks. The entire process usually takes 7-10 working days.
I placed a COD order, how will I get my refund?
For COD orders, you will receive store credits in the form of a Knya gift card, which will be sent to your registered email address. Please note that COD handling charges paid at the time of placing the order are non-refundable.
What will happen if I do not accept my order while it is out for delivery?
As a standard practice, we attempt delivery 3 times, and we try reaching out to you. In case the order is not accepted, a standard deduction of INR 150 towards shipping charges will be applied during the refund process. This refund will be credited to you in the form of a Gift card.
How long does it take to exchange my product?
The exchange process starts after the pickup of the old order. Typically, the entire process, from placing the exchange request to receiving the new product, takes 7-10 working days.
Can I do more than 1 exchange?
Due to operational difficulties, we will only be able to exchange your order once. Our customer service agents are there to help you choose the right fit for you.
Where is my order?
You can track your order using your Order ID or AWB number here: Track Order
You’ll also find the Order ID and AWB number in your confirmation email or WhatsApp message.
Can I change the shipping address for my order?
Yes, you can change the shipping address within 48 hours for embroidery/engraving orders. For non-embroidery orders, we can update the address if it hasn’t been shipped yet. Orders are usually dispatched within 12 hours. Please WhatsApp us at +91 99872 00005.
Can I cancel my order?
- You can edit your order within 60 minutes of placing it. After that, changes or cancellations aren’t possible.
- Embroidery/engraving orders can’t be canceled once processing begins, as they are custom-made and non-returnable.
- WhatsApp us your Order ID at +91 99872 00005.
Can I modify my order?
For non-embroidery orders, we can make changes if the order hasn’t been shipped. Embroidery/engraving orders can’t be changed once we start the customization. These are made just for you and can’t be resold. You can still reach out to us on WhatsApp at +91 99872 00005.
Do you ship Overseas?
We don’t ship outside India right now, but we hope to soon! Please fill out this form here and we’ll let you know when we start international shipping.
I received an "Order Delivered" message but haven't received my package. What should I do?
If you haven’t received your package, contact us within 24 hours of the delivery update. WhatsApp us at
9987200005
or Email us at support@knya.in and we’ll help you out.
How many delivery attempts are made before an order is marked RTO?
We make three delivery attempts as per standard courier practices. If all attempts fail, the order is returned to our warehouse (RTO initiated).
Can my order be resent after it is marked RTO?
Yes! Here’s how we handle it:
- Non-Customized Orders: Please contact us for redispatch. We’ll reship your order within 48 hours. You can also request a change in variants at this point.
-
Customized Orders: Once the shipment is returned to our warehouse, we’ll reship it within 48 hours.
Note: We cannot accommodate any changes in size, style, or personalization, as the product is custom-made for you.
What happens if I reject the order at the time of delivery?
- Non-Customized Orders: A refund will be processed in the form of a gift card, after deducting Rs. 150 as standard shipping charges.
- Customized Orders: Since these are specially made for you, no refunds will be provided. However, we’re happy to reship the order to your desired address.
How long does it take to resend an RTO order?
Once confirmed, we dispatch the order within 48 hours from the warehouse.
What is Ecoflex? Is it really sustainable?
Ecoflex is our specially developed fabric. The fabric is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. Yes, it is really sustainable and it has one of the lowest carbon footprints. The manufacturing process is traceable and can be validated with a Global Recycling Standard (GRS) certification.
What are Knya products made of?
- The KNYA Med Classic Scrubs are made of Polyester Viscose blend fabric. The fabric is lighter and comfortable to wear for long hours.
- The KNYA Med Ecoflex Scrubs are made from our special Ecoflex fabric which is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. The Ecoflex fabric is super soft, auto-clavable and sustainable.
- Our shortsleeve and long sleeve underscrubs are made of 100% Pima Cotton.
Are Knya products tested for color bleeding and fabric quality?
All our fabrics are lab tested by Testtex & Bombay Textile Research Association (BTRA) for important parameters such as color bleeding, pilling and yarn composition to name a few. We would be happy to share any certification and test reports with our customer, feel free to ask for it!
Which size of products would fit me?
- Please check the size chart for KNYA Med lab coats and for scrub suits.
- If you’re between the sizes and if you like wearing a loose fitting scrub or a lab coat, we recommend the bigger size, otherwise we recommend you go for the smaller one.
What options are available for custom embroidered products?
- We offer following options for custom embroidered products
- Single Line: Name of the medical professional.
- Double Line: Name of the medical professional with designation, department or medical institution, totally up to our Superhero!!.
- Icons/Logo: We have 6 pre-defined options available for icons with an option for an institutional logo of your choice.
Can I get the custom embroidery done on a Lab Coat?
Yes, why not!
Why does it take 3-5 days to dispatch custom embroidery orders?
Custom embroidery orders take a bit more time to perfect, we also perform quality checks to make sure they’re good for dispatch. This is why we take slightly longer to dispatch embroidery orders so you receive the best possible product from our end.
How can I wash my scrubs?
- We recommend washing your scrubs at 40°C for 30 minutes with like colors and not with dark colors.
- Please do not use bleach
- Tumble Dry
- Warm Iron
- Our fabrics are tested and certified by Testtex & Bombay Textile Research Association (BTRA), hence these washing conditions are tested.
How are Knya Scrubs different from other scrubs?
- At KNYA Med, our scrub suits are made of high quality poly viscose fabric. This blend of the fabric is durable, light weight , breathable and comfortable.
- Further, our Ecoflex fabric is as perfect for the planet as it is for you!
- Ecoflex scrubs are 100% recycled polyester made from PET bottles. The fabric has a 4-way stretch unlike other fabrics. It is wrinkle-free and durable.
How does knya ensure secure communication with customers?
At knya, your security is our priority. We only communicate through our official phone number +91-9987200005(whatsApp). All payment requests are made securely via our website and RBI-approved gateways. If you receive suspicious messages, please do not respond. Instead, verify with us using our official contact details.
Returns, Refunds and Exchanges
What is your Returns & Exchange Policy?
We offer a hassle-free 7-days return and exchange policy from the date of delivery. Refunds are initiated within 5 days after the return items are picked up. Please note that embroidery/engraving orders are not eligible for returns and exchanges.
How can I place a return or exchange request?
To place a return or exchange request, please visit Return & Exchange Page. Our team will review and approve your request within 3 working days. Once approved, we will arrange pick up for the items within 2 working days.
How are return requests processed?
Once your return request is approved, our logistics partner will pick up the items within 2 working days. The returned item will undergo quality checks, and refunds will be initiated within 5 days after the items are picked up.
What is the return policy for items bought during a sale period?
Any items bought during the sale period do not qualify for a return. They are final sale items.
How will I receive the refund for my returned product?
For prepaid orders, the refund amount will be credited back to the original payment method after a deduction of FLAT Rs 100 as a reverse shipment fee. For Cash on Delivery orders, you will receive store credits in the form of a Knya gift card sent to your registered email address.
When will the refund amount be credited to my account?
Refunds are typically initiated within 5 days after the returned item passes quality checks. The entire process usually takes 7-10 working days.
I placed a COD order, how will I get my refund?
For COD orders, you will receive store credits in the form of a Knya gift card, which will be sent to your registered email address. Please note that COD handling charges paid at the time of placing the order are non-refundable.
What will happen if I do not accept my order while it is out for delivery?
As a standard practice, we attempt delivery 3 times, and we try reaching out to you. In case the order is not accepted, a standard deduction of INR 150 towards shipping charges will be applied during the refund process. This refund will be credited to you in the form of a Gift card.
How long does it take to exchange my product?
The exchange process starts after the pickup of the old order. Typically, the entire process, from placing the exchange request to receiving the new product, takes 7-10 working days.
Can I do more than 1 exchange?
Due to operational difficulties, we will only be able to exchange your order once. Our customer service agents are there to help you choose the right fit for you.
Tracking and shipping
Where is my order?
You can track your order using your Order ID or AWB number here: Track Order
You’ll also find the Order ID and AWB number in your confirmation email or WhatsApp message.
Can I change the shipping address for my order?
Yes, you can change the shipping address within 48 hours for embroidery/engraving orders. For non-embroidery orders, we can update the address if it hasn’t been shipped yet. Orders are usually dispatched within 12 hours. Please WhatsApp us at +91 99872 00005.
Can I cancel my order?
- You can edit your order within 60 minutes of placing it. After that, changes or cancellations aren’t possible.
- Embroidery/engraving orders can’t be canceled once processing begins, as they are custom-made and non-returnable.
- WhatsApp us your Order ID at +91 99872 00005.
Can I modify my order?
For non-embroidery orders, we can make changes if the order hasn’t been shipped. Embroidery/engraving orders can’t be changed once we start the customization. These are made just for you and can’t be resold. You can still reach out to us on WhatsApp at +91 99872 00005.
Do you ship Overseas?
We don’t ship outside India right now, but we hope to soon! Please fill out this form here and we’ll let you know when we start international shipping.
I received an "Order Delivered" message but haven't received my package. What should I do?
If you haven’t received your package, contact us within 24 hours of the delivery update. WhatsApp us at
9987200005
or Email us at support@knya.in and we’ll help you out.
Customer Delivery Failure & Attempt Policy
How many delivery attempts are made before an order is marked RTO?
We make three delivery attempts as per standard courier practices. If all attempts fail, the order is returned to our warehouse (RTO initiated).
Can my order be resent after it is marked RTO?
Yes! Here’s how we handle it:
- Non-Customized Orders: Please contact us for redispatch. We’ll reship your order within 48 hours. You can also request a change in variants at this point.
-
Customized Orders: Once the shipment is returned to our warehouse, we’ll reship it within 48 hours.
Note: We cannot accommodate any changes in size, style, or personalization, as the product is custom-made for you.
What happens if I reject the order at the time of delivery?
- Non-Customized Orders: A refund will be processed in the form of a gift card, after deducting Rs. 150 as standard shipping charges.
- Customized Orders: Since these are specially made for you, no refunds will be provided. However, we’re happy to reship the order to your desired address.
How long does it take to resend an RTO order?
Once confirmed, we dispatch the order within 48 hours from the warehouse.
Product & Product customisation
What is Ecoflex? Is it really sustainable?
Ecoflex is our specially developed fabric. The fabric is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. Yes, it is really sustainable and it has one of the lowest carbon footprints. The manufacturing process is traceable and can be validated with a Global Recycling Standard (GRS) certification.
What are Knya products made of?
- The KNYA Med Classic Scrubs are made of Polyester Viscose blend fabric. The fabric is lighter and comfortable to wear for long hours.
- The KNYA Med Ecoflex Scrubs are made from our special Ecoflex fabric which is prepared from 100% recycled polyester made from recycled PET bottles found in the ocean waste. The Ecoflex fabric is super soft, auto-clavable and sustainable.
- Our shortsleeve and long sleeve underscrubs are made of 100% Pima Cotton.
Are Knya products tested for color bleeding and fabric quality?
All our fabrics are lab tested by Testtex & Bombay Textile Research Association (BTRA) for important parameters such as color bleeding, pilling and yarn composition to name a few. We would be happy to share any certification and test reports with our customer, feel free to ask for it!
Which size of products would fit me?
- Please check the size chart for KNYA Med lab coats and for scrub suits.
- If you’re between the sizes and if you like wearing a loose fitting scrub or a lab coat, we recommend the bigger size, otherwise we recommend you go for the smaller one.
What options are available for custom embroidered products?
- We offer following options for custom embroidered products
- Single Line: Name of the medical professional.
- Double Line: Name of the medical professional with designation, department or medical institution, totally up to our Superhero!!.
- Icons/Logo: We have 6 pre-defined options available for icons with an option for an institutional logo of your choice.
Can I get the custom embroidery done on a Lab Coat?
Yes, why not!
Why does it take 3-5 days to dispatch custom embroidery orders?
Custom embroidery orders take a bit more time to perfect, we also perform quality checks to make sure they’re good for dispatch. This is why we take slightly longer to dispatch embroidery orders so you receive the best possible product from our end.
Miscellaneous
How can I wash my scrubs?
- We recommend washing your scrubs at 40°C for 30 minutes with like colors and not with dark colors.
- Please do not use bleach
- Tumble Dry
- Warm Iron
- Our fabrics are tested and certified by Testtex & Bombay Textile Research Association (BTRA), hence these washing conditions are tested.
How are Knya Scrubs different from other scrubs?
- At KNYA Med, our scrub suits are made of high quality poly viscose fabric. This blend of the fabric is durable, light weight , breathable and comfortable.
- Further, our Ecoflex fabric is as perfect for the planet as it is for you!
- Ecoflex scrubs are 100% recycled polyester made from PET bottles. The fabric has a 4-way stretch unlike other fabrics. It is wrinkle-free and durable.
How does knya ensure secure communication with customers?
At knya, your security is our priority. We only communicate through our official phone number +91-9987200005(whatsApp). All payment requests are made securely via our website and RBI-approved gateways. If you receive suspicious messages, please do not respond. Instead, verify with us using our official contact details.